Shipping & Returns
Most orders ship within 1-3 business days, excluding holidays. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact firstname.lastname@example.org for a status update. Please note that USPS and UPS experience delays with delivery during the holiday season.
We are unable to offer any expedited shipping options at this time.
The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.
Why hasn’t my package arrived yet?
If you are waiting for a package in transit, it may arrive later than expected as USPS and UPS are all experiencing higher-than-normal package volume. This can cause packages to be delayed, as well as less scans along the way. If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan. Please understand that these delays are completely out of our control.
Because of the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. We do not have any additional information other than what is already provided via the tracking information.
Refunds & Exchanges
Due to the nature of our products, used candles cannot be returned or refunded. We carefully inspect all of our products before they are shipped; however, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at email@example.com for further details.
We currently do not accept exchanges. Thank you for your understanding.