HEAVENLY BIRTHDAY | CLOUD & STARS
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Care & Safety
Allow candle to burn completely until the wax is liquid across the surface during every use to prevent your candle from tunneling.
Trim wick before each lighting. Never leave burning candle unattended. Keep away from children and flammable items. Never leave a burning candle unattended.
A candle should not be burned for more than four hours at a time. For a margin of safety, discontinue burning a candle when 1/4 inch of wax remains in the container.
Berries: Smokey rich woods and charred hemp leaves create a one-of-a-kind balance with pear nectar and Goji berries.
Birthday Cupcake: A buttercream and vanilla frosting blend with sweet cream and decadent pound cake, topped with muscovado sugar & meringue for that extra bit of sweetness for the smell of a sweet, delicious treat we all know & love.
Strawberry Shortcake: A mixture of sweet strawberry and rhubarb blended with creamy vanilla, caramel and spun sugar.
Palo Santo: A woodsy scent with notes of cedar, black currant, Arabian Rose and Palo Santo. Ritualistically burned to cleanse a space of bad energy in many Central and South American countries, Palo Santo or "holy wood" is said to have purifying and healing properties.
Tropical Pineapple: A juicy tropical escape. Sweet pineapple nectar blended with vanilla and sugared lime.
Sage & Lavender: A calming scent that is ideal for burning before bed, meditation, or while taking a bath. Notes of sage and chamomile are blended with earthy lavender and sandalwood.
Succulent: A green and floral fragrance with notes of sweet agave and aloe.
Sweet Citrus: A combination of bright citrus and mango with juicy peach.
Wet Fern: A wet and earthy bouquet of soft florals and greens with notes of jasmine, gardenia, fern & moss. Reminiscent of a damp forest.
Shipping & Exchanges
Most orders ship within 1-5 business days, excluding holidays. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact firstname.lastname@example.org for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.
Why hasn’t my package arrived yet?
If you are waiting for a package in transit, it may arrive later than expected as USPS and UPS are all experiencing higher-than-normal package volume. This can cause packages to be delayed, as well as less scans along the way. If your package is lost, we will replace it. If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan. Please understand that these delays are completely out of our control.
Because of the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. We do not have any additional information other than what is already provided via the tracking information.
REFUNDS & EXCHANGES
Due to the nature of our products, used candles cannot be returned or refunded. We carefully inspect all of our products before they are shipped; however, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Sage and Sara Candle Co. within 7 days of delivery.
If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at email@example.com for further details.
We currently do not accept exchanges. Thank you for your understanding.
Will you donate <insert large number> candles for my organizations and/or event?
Because we are a small company, we are unable to donate large amounts of candles for multiple organizations at a time/events. If you would like to purchase them at bulk prices, please contact us. We will occasionally donate gift sets or single candles for silent auctions for causes or organizations that share our mission.
Do you offer samples?
This is something we are currently working on. We'd love to give you the option to select small-sized candles before you commit to our bigger sizes. Stayed tuned.
Where can I buy your products/smell your scents in person?
At this time we do not have a storefront or stockists. All of our candles are only available on our website.
Are your candles all natural and nontoxic?
All our products utilize synthetic and man-made fragrance blends. While this may disqualify us from the all-natural category, over 90% of the content of our candles is plant-derived.
Why can't I smell anything from your candle?
We try to exceed expectations by creating high-quality candles that are thoroughly tested. However, we are up against a lot of factors when it comes to scenting a space without overwhelming or causing discomfort.
Our abilities to perceive fragrance, and the physiological reactions we may have to fragrance, vary widely and are different for each individual - which means that we cannot create a one-size-fits-all product.
Please consider that you may experience olfactory fatigue, or odor fatigue – the temporary inability to distinguish a particular scent after prolonged exposure to that airborne compound. This is totally normal, and often happens when you use the same fragrance for a long period of time. We suggest keeping a stash of 2 or 3 scents you love and regularly rotating them when you notice the strength fading.
The size of your space is also important. Larger rooms or those with high ceilings or large openings into other rooms may require a few products to sustain the fragrance in the space. We recommend that you try burning multiple candles at a time to build the fragrance to your desired level.
How fragrant are your products?
Again, this may vary on an individual's ability to perceive fragrance.
To ensure your space is well-scented, we suggest using each candle in the appropriately-sized space.
Small Spaces: 7 oz candles for a stronger, more contained scent throw.
Medium Spaces to Large Spaces: We suggest burning two or more 7oz candles at a time.
How should I take care of my candle?
It is highly recommended that you trim the candle's wick to 1/4" before or after every burn session, and allow the candle to burn 3-4 hours intervals or until a full melt pool has reached the jar's edges. For more tips, please refer to our Candle Care page.
Can your jars be recycled?
Absolutely. They can also be repurposed in many different ways that we will show you very soon.
Do you do private label/custom scents?
Not at this time.
Do you offer bulk discounts for my wedding/event/corporate gift?
Yes, if you would like to order a minimum of 24 pieces of one style/scent. Please contact us at firstname.lastname@example.org for information on bulk orders.
Do you wholesale?
Yes! Please e-mail us at email@example.com to be considered as a wholesale partner. Please note that we are a small company and may be unable to commit to multiple wholesalers at a time.
Do you offer candle making classes?
Not at this time, but we envision it happening in the future.
Do you ship internationally?
Not at this time, but we look forward to serving our international customers one day.
I need my candles tomorrow. Can you overnight them?
Please make a note if you absolutely need us to ship the next business day and we’ll do our best to rush your order. We will reach out to you to discuss expedited shipping charges.
Do you dropship?
No, we do not dropship or sell on dropship e-commerce stores.